Terms and Conditions

 

Sales

All wines prices on our website are ex-cellar prize, either from warehouse in France or from warehouse in Hong Kong. Transport cost is aside, please refer to our page of International delivery for more details.

Minimum order of 1,000 euro in 3 months is requested. Storage in France is free of charge for the first 3 months, then 0.5EUR/btl/month storage fee will occur. 

All wines will be sold in EUR and will be payable to our company account in Hong Kong. If clients choose to settle invoices in another currency, a fixed currency exchange rate will be appointed by our company on the date of the settlement.

All wines are subject to final confirmation and remaining unsold. Once an invoice is issued, the sale is considered final. By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.

 

Payment

Payment is due 2 working days upon receipt of invoice. For first order, client is requested to settle full payment in order to secure wines. Customer may settle payment by Bank Transfer indicated on the invoices. After customers have made payment, please send us a copy of bank slip. Orders shall not be reserved or guaranteed prior to full payment settled.

 

Wine Availability

We do our utmost to ensure that all wines offered on the website are available, however due to time difference with France, all wines offered from France warehouse are subject to final confirmation with France office.

 

Pricing

Prices are given per bottle (750ml) or as otherwise listed. We reserve the right to change any price or offer without prior notice.

 

Delivery

Our delivery partners for shipment from France to Hong Kong are carefully chosen by Wine Lyrics, all are certified logistics professionals in wine shipping and storage. Wine Lyrics would not be responsible for damage due to delivery by other third party. Delivery companies are including but not limited to FedEx, DHL, UPS, JF Hillebrand etc. Insurance to cover wine logistics is available upon request.

 

Any indication as to an order’s shipment, arrival or local delivery is an estimate only, we does not hold liability for any failure to deliver within that time.

If you require your order urgently or on a specific day, we will do our best to accommodate your request, but please understand situation such as weather, strike or other uncontrollable factors may affect the delay. We strongly recommend customers to estimate larger range of lead time before placing an order.

 

Re-delivery will be charged if there is no one to receive and sign for the goods at the scheduled delivery date and time.

For Hong Kong local delivery please note that we cannot and do not guarantee specific delivery time slot. Your order with us will be delivered during normal business hours. Apart from Tung Chung, we do not delivery to any other outlying islands in Hong Kong. Additional charge on long/distance carry or stairs involved. For delivery to logistics warehouses or any other destinations that charge an entrance fee, we will require an administration charge of HK$500.

When typhoon signal No 8 or the black rainstorm signal is hoisted by the Hong Kong Observatory, scheduled deliveries will be postponed to the next available work day.

 

Suspension Of Delivery From France to Hong Kong During Summer

To keep wines at their best status, traditionally we prevent shipment during hot weather from France to Hong Kong.

Due to hot weather from June to September in Hong Kong, we strongly recommend customers to avoid such periods to transport wines. We try our best to maintain temperature control of wine shipping, and our certified logistics company uses reefer container and reefer truck delivery during the whole journey from France to HK. However, there are still uncontrollable factors that may cause temperature variation, such as unloading in airport, customs declaration delay at airport etc. Although chances are small, risk still exits. If you don’t need the wines urgently, we strongly recommend to ship in October onwards.

If you wish to ship wines during such months, please be prepared to bare risk of temperature variation. We shall not be hold liable in case of damage and leakage caused by such risk.

 

Acceptance

It is the receiver's responsibility to inspect the condition of any goods received at the time of delivery. Any claims for short delivery or breakage or any other defect or deficiency must be notified to us or any third-party courier immediately. You will be deemed to have accepted the goods as satisfying as they delivered and in fulfilment of your order. You will not be entitled to reject them in any reason and we may refuse your claim thereafter.

 

Returns

All sales are final and are not subject to returns or exchange if no fault responsibility from our end.

Different from restaurant practices, we as wine merchant, do not accept returns of corked wine nor do we refund for corked wine.

 

Ratings Information

Wine ratings listed on our website are for reference only. We will not be liable for any direct or indirect damages with respect to the accuracy of the information. We try out utmost to update rating in a timely manner, however we do not guarantee the ratings are all up to date.

We undertake the proper safekeeping and storage of wines in our possession, but we will not be responsible for the state and condition of wines or whether the wine corresponds to the qualities which might be expected from its description.

 

Wine Condition and Photo

We do our utmost to make sure that wines are delivered to you in the best possible condition.

There is always an element of risk in the purchase of the older fine wines as their condition is inevitably variable. Although we guarantee provenance of our wines, we strongly suggest customers consider this risk carefully before making purchase.

Label images appearing on the website or elsewhere are for illustrative purposes only and may not be relied upon to reveal imperfections in any products. Prospective buyers are strongly recommended to check product photos with us before placing an order.

Bottle numbers in photos are hidden by software on the purpose to prevent misconduct behaviour such as counterfeit. We will send clients original photos upon individual request.